Returns & Refunds

We are proud of our products and want you to be completely happy with your purchase. However if you change your mind you may exchange your items or request a full refund at any time within 28 days from receipt of order. 

Unwanted goods must be returned in their original condition and packaging, and at the customer's expense. We reserve the right to withhold some or all of the refund due if we believe these conditions have not been met. Any refund due will be processed once goods have been received by Ottoman Originals. Our returns address is:

1985 West Henderson Road, #2295

Columbus, OH 43220 - USA

To exchange an item we request that you place a completely new order and return the unwanted goods which we will then credit in full, subject to the same product return conditions set out above. 

All refunds are credited via the original payment method used.